At DIVINE PHC, we value your satisfaction and strive to ensure every product meets your expectations. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return process.
Eligibility for Returns
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You may return a product within 7 days of receiving your order.
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To be eligible, items must be unused, unopened, and in their original packaging.
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Products damaged, altered, or used after delivery will not be accepted for return.
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For hygiene reasons, certain personal care items may not be eligible for return unless defective.
Return Process
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Contact our customer support team at contact@divinephc.com.bd or 09639157893 within 7 days of delivery.
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Provide your order number, contact details, and a brief description of the issue.
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Once approved, you will receive instructions on how to send the product back to us.
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After we receive and inspect the returned item, we will process your replacement or refund.
Refunds
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Refunds are issued only after the returned product has been received and verified.
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Refunds will be made via your original payment method within 5–7 business days.
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In some cases, delivery charges may be non-refundable.
Damaged or Wrong Item Received
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
We will arrange for a replacement or refund at no additional cost.
Exchange Policy
We currently offer product exchanges for eligible items of equal or lesser value, subject to availability.
Non-Returnable Items
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Opened or used personal care products
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Discounted or clearance items
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Gift cards or promotional items
Contact Us
If you have any questions or need assistance with your return, please reach out to:
Email: contact@divinephc.com.bd
Phone: 09639157893
Address: 138 Kemal Ataturk Avenue, Banani, Dhaka-1213